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Outsource Unnecessary Operations

Comprehensive Service Level Management

Providing support, advisory and project management services with comprehensive SLAs. Outsourcing of unnecessary operations has been and will continue to grow globally, aiding companies in reducing overhead expenses and reducing time spent on non-critical operations.

Businesses considering or already using outsourcing services 93%
Saved in overhead costs through outsourcing 18%

The Technology Partner of Choice

Visit the Scadco website to see more information on how our Team of experts can streamline, automate, and improve all of your institutions operations

Outsourcing IT Operations

For many educational institutions, information and the technology that supports it represent their most valuable, but often least understood assets. Successful educational institutions recognise the benefits of information technology and use it to drive community value and effectiveness. These educational institutions also understand and manage the associated risks, such as increasing regulatory compliance and critical dependence of many processes on IT. The need for assurance about the value of IT, the management of IT-related risks and increased requirements for control over information are now understood as key elements of educational governance. Value, risk and control constitute the core of IT governance. Educational institution users must understand the effect they have on each other. Their respective demands and expectations must be defined and agreed on. The most effective way of managing this is through the service level management process.
Service level management is a defined process that enables IT to deliver exactly what is expected of it and to ensure that these services are recognized as beneficial to the educational institution. IT can facilitate effective cost management of the services, focus on the full range of services available, monitor the service components, and ensure that the service is delivered through monitoring, reporting, and developing knowledge of the services that are offered.
IT governance integrates and institutionalises good practices to ensure that the IT supports the educational institution objectives. IT governance thus enables the educational institution to take full advantage of its information, thereby maximising benefits and capitalising on opportunities. These outcomes require a framework for control over IT and good best practices.

IT Outsourcing involves the transfer of the management and/or day-to-day execution of IT activities to ScadCo. The educational institution and ScadCo enter into a contractual agreement that defines the services to be provided. The client agrees to procure the services from the supplier for the term of the contract.


Educational institutions that outsource are seeking to realize benefits and address the following issues:

  • Cost savings. Lowering of the overall cost of the service to the institution. This will involve reducing the scope, defining quality levels, re-pricing, re-negotiation, cost re-structuring. Access to lower cost economies through “labor arbitrage” generated by the wage gap between industrialized and developing nations.
  • Focus on Core Business. Institution resources (for example investment, people, infrastructure) are focused on developing the core business, teaching and learning. Often institutions outsource their IT support to specialised IT services companies.
  • Cost restructuring. Outsourcing changes the balance of fixed vs variable costs. A move from fixed to variable cost and also making variable costs more predictable.
  • Improve quality. Achieve a step change in quality through contracting out IT services with a new service level agreement.
  • Knowledge. Access to intellectual property and wider experience and knowledge brought in by ScadCo.
  • Contract. Services will be provided to a legally binding contract with legal redress. This is not achievable with internal services.
  • Operational expertise. Access to operational best practice that would be too difficult or time consuming to develop in-house.
  • Access to talent. Access to a larger talent pool and a sustainable source of skills, in particular in complex technology like servers and application development.
  • Capacity management. An improved method of capacity management of services and technologies where the risk in providing the excess capacity is borne by ScadCo.
  • Catalyst for change. Educational institutions can use an outsourcing agreement as a catalyst for major step change that can not be achieved alone. ScadCo becomes the change agent in the process.
  • Enhance capacity for innovation. Institutions increasingly use external knowledge service providers to supplement limited in-house capacity for technology innovation.
  • Risk management. An approach to risk management for some types of risks is to partner with ScadCo who is better positioned to mitigate the risks.